RETURNS & REFUNDS POLICY

We want every OneSix order to arrive as expected and in the condition described.

Our returns policy varies depending on the type of product purchased. Please review the conditions below before placing your order.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

TRADING CARD SINGLES

All sales of individual trading cards are final.

We do not accept returns, refunds or exchanges on trading card singles for:

- change of mind;

- purchasing the wrong card;

- dissatisfaction with centring;

- surface, edge or corner characteristics visible in the listing;

- perceived card condition;

- expected grading outcomes;

- changes in market value; or

- any other change-of-mind reason.

Customers are responsible for reviewing all available photos, descriptions and product information before purchasing.

Where photographs of the individual card are provided, those photographs form part of the product description.

Raw or ungraded cards are not guaranteed to achieve any particular grade if submitted to a third-party grading company.

This final-sale policy does not affect your rights under Australian Consumer Law if an item is materially different from its description, the incorrect item is supplied, or another applicable consumer guarantee has not been met.

SEALED TRADING CARD PRODUCTS

Unless otherwise stated, sealed trading card products are not eligible for change-of-mind returns once the manufacturer's seal, wrapping or packaging has been opened, broken or tampered with.

Unopened sealed products may be eligible for return where approved by OneSix and returned in their original saleable condition.

Any applicable return must be requested within 30 days of delivery.

CARD SUPPLIES & ACCESSORIES

Card supplies and accessories may be returned within 30 days of delivery provided they:

- remain unopened;

- are unused;

- are in their original packaging;

 - remain in saleable condition; and

- include all original components and accessories.

Examples may include storage products, sleeves, cases, binders, slab protection products and other card-related accessories.

Once packaging has been opened or the product has been used, we do not accept change-of-mind returns.

This does not affect your rights where a product is faulty or otherwise covered by Australian Consumer Law.

APPAREL

Apparel may be returned within 30 days of delivery for a refund, exchange or store credit where the item:

- has not been worn;

- has not been washed;

- has not been altered;

- is free from marks, odours or damage;

- has all original tags attached; and

- is returned in its original condition.

Customers may try garments on for sizing purposes, provided they remain in new and saleable condition.

Items showing signs of wear, washing, alteration or damage caused after delivery will not be accepted as a change-of-mind return.

SALE & CLEARANCE ITEMS

Products marked as Final Sale or otherwise identified as non-returnable at the time of purchase are not eligible for change-of-mind returns.

This does not affect any rights you may have under Australian Consumer Law.

INCORRECT, DAMAGED OR FAULTY ITEMS

If you believe you have received:

- the wrong item;

- an item damaged in transit;

- a faulty product; or

- a product that is materially different from its description,

please contact us as soon as possible at sales@onesixcf.com.

Please include:

- your order number;

- your name;

- a description of the issue; and

- clear photographs where applicable.

We may request additional information or photographs so we can assess the issue.

Where required under Australian Consumer Law, an appropriate remedy may include a repair, replacement, refund or other remedy depending on the circumstances.

RETURN PROCESS

Before sending any item back to OneSix, please contact us at sales@onesixcf.com.

Please do not return products without first contacting us.

Once your return has been approved, we will provide the applicable return instructions.

Returned items should be packaged securely to prevent damage during transit.

OneSix is not responsible for return parcels lost or damaged in transit where the customer has arranged the return shipping, except where required by law.

RETURN SHIPPING COSTS

For approved change-of-mind returns, the customer is responsible for the cost of returning the item to OneSix.

Original shipping charges are not refundable for change-of-mind returns.

Where a return is required because OneSix supplied the incorrect product, the product is faulty, or another applicable consumer guarantee has not been met, return shipping costs will be handled in accordance with Australian Consumer Law.

REFUNDS

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be returned to the original payment method.

Processing times may vary depending on your bank, card issuer or payment provider.

Shipping fees are generally non-refundable for change-of-mind returns.

EXCHANGES

Where applicable, exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer another eligible product, store credit or a refund where appropriate.

Customers may be responsible for additional shipping charges associated with change-of-mind exchanges.

GRADING SUBMISSIONS

Fees paid for grading submissions are generally non-refundable once a submission has been processed or sent to the applicable grading provider.

A customer cannot request a refund solely because:

- they are dissatisfied with the grade received;

- the card receives a lower grade than expected;

- a card is not authenticated;

- the card's market value changes;

- the grading company changes its estimated turnaround time; or

- the grading process takes longer than originally estimated.

Grading decisions are made by the applicable third-party grading provider and are outside OneSix's control.

Nothing in this section excludes rights or remedies that cannot legally be excluded under Australian Consumer Law.

CONTACT

For return, exchange or refund enquiries, please contact:

OneSix
Email: sales@onesixcf.com
Website: onesixcf.com

Last updated: September 2026